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The Team Handbook
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Our company handbook, "The American Way" contains further details and additional polices and procedures which you are required to follow. It is your responsibility to know this information and by signing this form, you agree that failure to follow the policies outlines in our company handbook may result in termination of your employment. You further agree that this handbook and this agreement may be updated from time to time and that such changes will be communicated to you via electronic mail. A full copy of the team handbook can be downloaded in PDF form from the American Haircuts Team Portal on this website.
Compensation
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You will be compensated at a the rate that was discussed with you during your initial interview. For barbers, that compensation is 48% of service sales and 10% of retail sales. Commission is based on the ACTUAL price charged for each service/item (price minus any discounts or promotions). For managers or receptionists, that compensation is typically an hourly rate or salary.
Paydays are on the 1st and 15th of each month (or on the first business day following these dates) and checks will be paid as direct deposit. You will be required to provide us with direct deposit information in accordance with your bank. Pay Stubs will not be provided in printed form, but you will be able to access and print this information through our secure payroll website. You must provide an e-mail address to us in order to view payroll information (if you do not have e-mail, alternate arrangements will be made).
Pay periods are from the 26th to the 10th (paid on the 15th) and from the 11th to the 25th (paid on the 1st), so the pay period that runs from the 27th to the 10th will sometimes have an extra (or a fewer) day depending on how many days are in the month. If a pay date falls on a weekend or holiday, payroll will be deposited on the following business day.
Levels Compensation Program
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Those team members employed as barbers or stylists are compensated using a levels system designed to reward strong performance. Pricing, commissions, and performance goals will be provided in writing, but employee acknowledges pricing and performance goals are subject to change at the discretion of the company. Employee also understands that if employee fails to meet all goals for their current level for three consecutive months, the barber's commission drops so that employee's earnings return to the previous level. The company will notify all employees of changes to the Levels program via email and the most current copy will always be accessable via the Team Portal on the company website. We reserve the right to change or end the Levels program at any time.
Health & Retirement Benefits
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HEALTH
All full-time employees are eligible for health insurance through United Health Care with the company paying 50% of the base plan. You may also upgrade to any plan, add a spouse or domestic partner, child, and/or add optional dental and vision coverage (additional persons, plan upgrades, and optional coverages at employee expense beyond 50% of the base plan for the individual). A benefits package outlining all available plans will be provided upon hiring.
RETIREMENT
American Haircuts is pleased to offer a simple 401(k) plan to every employee. Employees may contribute any percentage of their earnings into the 401(k) plan.
Paid Time Off (PTO)
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Full time employees working over 30 hours per week receive PTO, as follows: 1 week after 1 year at $12.00 per hour, 2 weeks after 2 years at $13.50 per hour, and 3 weeks after 5 or more years at $15.00 per hour. PTO re-sets each January 1st and is offered on a use-or-lose basis. Vacation time must be used before the roll-over date of January 1st.
PTO must be submitted and approved at least two weeks in advance and requests must be submitted using the online portal. PTO may not be taken at times which are considered "peak" (such as back-to-school, prior to major holidays, or other times management deems inappropriate).
NO TIME OFF WILL BE GRANTED THE TWO WEEKS PRIOR TO THANKSGIVING AND CHRISTMAS OR THE WEEK PRIOR TO BACK TO SCHOOL FOR LOCAL SCHOOLS AND COLLEGES.
PTO time is based on the schedule you are assigned as of the roll-over date of January 1st. For example, if your are assigned 35 hours per week, you are eligible for 35 hours of paid PTO.
Holidays
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ShopS will be closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Black Friday, Christmas Eve, and Christmas Day. PTO time may be used for holidays.
Sick Leave
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At this time, the company does not offer paid sick leave, but employees are free to use PTO time as necessary.
Security & Access Keys
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Where applicable, employees at American Haircuts locations may be furnished with an alarm which requires special codes to activate/deactivate the system. All security codes are strictly confidential and may not be disclosed to persons not authorized by American Haircuts.
When applicable, American Haircuts employees may be furnished with keys to entrance doors, office doors, or cash drawers. It is understood that such keys are property of American Haircuts and may, under no circumstances, be duplicated without express written permission by an authorized company representative. All keys issued must be surrendered immediately upon request. It is also understood that any employee issued keys agrees to reimburse American Haircuts the cost of replacing locks and keys in the event that keys are lost by said employee or not surrendered upon request.
Schedule
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You must work the schedule assigned. Employees are required to show up at least 10 minutes prior to the start of the scheduled shift and be prepared to work when the shift begins. If you must miss a shift for an illness or emergency, notify a supervisor as soon as possible, no less than two hours before your shift begins. It is your responsibility to have home and/or cell phone numbers for management personnel. Excessive absences or late arrivals/early departures will result in termination of employment. Employees may not leave until all clients have been served and all assigned duties completed.
Attire
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Work attire is casual-professional and must be maintained at all times. No jeans that have holes or significant fading or wear, tank tops, sleeveless shirts, shorts, open-toed shoes, yoga pants, cargo pants, or athletic wear may be worn at any time. T-shirts without some sort of outer-wear (e.g. a vest, coat, or apron) may not be worn unless it contains the American Haircuts logo. Clothes which indicate a religious, sexual, or political affiliation may not be worn. Clothes must be clean and pressed.
For special events such as the Superbowl or a company-sponsored event or holiday, the company may relax the above dress-code standards. During such times, employees will be notified via email of the time and date of such exception.
Cleanliness
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All team members are expected to maintain a clean and professional work area, including making sure tools are free from hair, towels and unused instruments are put away, and the floor has been swept before inviting a client into the chair for service. While the receptionist will generally sweep between clients, barbers are responsible for maintaining the order and appearance of the station. Barbicide jar must be clean and clear at all times and proper sanitization rules must be followed.
Tipping
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The IRS assumes that tipping takes place in barbershops and salons. Employees who earn more than $20 per month in tips are required by law to report receipt of all tips to the IRS. It is the responsibility of the employee to accurately report tips.
Tools & Equipment
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You will provide your own equipment (e.g., clippers, guards, shears, etc.). All equipment must be approved by the company. You may not use another employee's tools without their prior consent. You are also required to maintain the safety and sanitization of all tools as required by state board guidelines.
Performing ONLY Approved Products & Services
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You agree that only products and services approved by company owners may be used or performed in our shop. Only services listed on our menu may be performed and only styling and shaving products which we carry may be used on clients (with the exception of disinfectants and other sundries).
Additional Duties
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In addition to rendering services, you are also required to share in the maintenance of the shop. Employees must completely clean their station (including wiping down all surfaces, base of chair, mat, and in and around the towel warmer) on the last day of each week. Employees must clean out all drawers and storage at the haircutting station on a monthly basis. Employees are also required to empty towel warmers and ensure they have been turned off before leaving.
Confidentiality & Customer Data
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The protection of confidential business information and trade secrets is vital to the interests and the success of American Haircuts. Such confidential information includes, but is not limited to, the following examples: compensation data, customer lists, customer preferences, financial information, marketing strategies, pending projects and proposals, research and development strategies, and information contained within official American Haircuts manuals, bulletins, and memoranda. Such confidential information may not be disclosed to anyone outside of the American Haircuts system.
Employees who resign or are terminated are prohibited from contacting or recruiting clients or employees of American Haircuts through contact data provided to us through our appointment or point of sale systems. Such data includes phone numbers and email addresses provided to the company in conjunction with appointments or services rendered. Violation of this policy may result in legal action.
Client Retention
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A customer is considered "retained" if they return for another visit after they have come into our shop for the first time. It doesn't matter who they see on their next visit, they are considered retained as long as they return within a 90 day period. Average customer retention in American Haircuts stores is above 70%. Barbers who dip below 60% retentiion may be terminated at any time, with or without warning.
Outside Employment
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While American Haircuts does not require a strict "non-compete" agreement, it is our policy that employees may not work in other barbershops or salons within a 10 mile radius of American Haircuts while employed by our company, unless agreed upon by company management. Further, employees who are employed by American Haircuts in a full-time capacity (over 30 hours per week) agree to prioritize American Haircuts when scheduling work hours to avoid disciplinary action and/or termination due to conflict of interest.
Quality Expectation
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All employees are required to meet quality standards of the company. For barbers, this means consistently performing technically high quality haircuts and customer service. For managers and assistant mangers, this means being consistently strong on customer service and efficiency. Company owners and officers will determine standards and communicate such to employees as well as providing feedback on areas of improvement.
Service Times
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Our expected service time for our "core" services of haircuts and shaves are 30 minutes and, as such, we schedule appointments based on these times. Combo services are scheduled for one hour. We believe these times are adequate to provide a great customer experience and quality service. As such, all barbers are required to be able to perform consistently within these time limits, unless otherwise approved by management. At no time will any barber spend less than 15 minutes with a client who has requested a full-priced core service.
Maintaining a Positive Attitude
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Employees may provide feedback to an owner or manager regarding any subject or policy without fear of reprimand. However, should an employee witness a problem or have a conflict with another employee, they should bring the matter to the attention of the shop manager or owner immediately. At no time should an employee bring the problem to the attention of an uninvolved employee. If a problem is not important enough to bring to the attention of management, then it is likely not a problem and merely gossip. Any negative feelings about an employee or policy should be brought to the attention of a manager or owner, who will use the information to adapt policy or take disciplinary action if the company feels it is necessary. Employees are required to display a positive, professional attitude at all times when in the company of fellow employees or patrons. The company considers gossip, negativity, and bitching to be a disease which can destroy a positive work environment. We will not tolerate gossip, negativity, or unprofessional conduct and offending employees will be terminated.
Political Correctness & Offensive Content
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The conversation in the AMERICAN HAIRCUTS shop may at times be offensive to some and deemed and "politically incorrect." Customers and staff members may say things that are offensive to certain people. The owners and management of the AMERICAN HAIRCUTS shop are not responsible for such comments and may not be held liable for comments made by staff members or clients. By accepting employment in the AMERICAN HAIRCUTS shop, you agree not to hold clients, staff, management, or owners liable for anything that you feel is offensive and agree not to take any action, legal or otherswise, against a staff member, client, manager, or owner that may offend you. The AMERICAN HAIRCUTS shop owners and management reserve the right, at any time, to determine the type of humor or discussion content that is appropriate in the shop.
Equal Opportunity & Discrimination
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American Haircuts encourages a creative, culturally diverse, and supportive work environment. We are committed to providing a workplace free of discrimination and sexual harassment, as well as harassment or discrimination based on such factors as race, color, creed, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, genetic information, physical or mental disability, pregnancy, medical condition, or any other basis protected by local law. American Haircuts will not tolerate discrimination or harassment of employees or non-employees with whom we have a business, service, or professional relationship. This applies to interactions with employees, customers, suppliers, and applicants for employment, and any other interactions where you represent American Haircuts.
If you feel that you have been harassed or discriminated against or have witnessed such behavior, report the incident to any supervisor or manager, up to, and including, the owner of the company.
Agreement
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“Your employment with AMERICAN HAIRCUTS® is “at will. This means your employment is for an indefinite period of time and it is subject to termination by you or AMERICAN HAIRCUTS®, with or without cause, with or without notice, and at any time.
Neither the acceptance of this offer nor the subsequent entry into any type of employment relationship, either in the position applied for or any other position, and regardless of the contents of employee handbooks, personnel manuals, benefit plans, policy statements, and the like as they may exist from time to time, or other Company practices, shall serve to create an actual or implied contract of employment, or to confer any right to remain an employee of AMERICAN HAIRCUTS®, or otherwise to change in any respect the employment-at-will relationship between it and the undersigned, and that relationship cannot be altered except by a written instrument signed by the President of the Company. Both the undersigned and American Haircuts may end the employment relationship at any time, without specified notice or reason. If employed, I understand that the Company may unilaterally change or revise their benefits, policies and procedures as it deems necessary and will inform employees of such changes.
The contents of this online document may be updated at any time and such changes will be communicated to employees via electronic mail for a revised signature. The policies stated in this online document supersede any and all previously printed or published documents (either via email, online, or printed copies).
You have the right to print a copy of this document for your files. Failure to sign the document and comply with the statements it contains will terminate your employment.
By providing your electronic signature below, in the form of your full-name, you agree to all of the terms and policies above.
